FAQ

Frequently Asked Questions (FAQ)

Welcome to the BioAquaPK FAQ section. If you have a question, there’s a good chance you’ll find the answer right here. If not, feel free to contact us anytime!

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🛍️ Orders & Payments

Q: How do I place an order on BioAquaPK.com?
A: Simply browse our products, add your favorite items to the cart, and proceed to checkout. You can place your order as a guest or by creating an account.

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), Bank Transfer, and select Digital Wallets. Payment instructions are provided at checkout.

Q: Can I cancel or change my order after placing it?
A: Yes, if your order hasn’t been shipped yet. Please contact us as soon as possible via WhatsApp or email to make changes.

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🚚 Shipping & Delivery

Q: Do you offer delivery across Pakistan?
A: Yes, we deliver nationwide. From major cities to remote areas, we've got you covered.

Q: How long does delivery take?
A: Orders are usually delivered within 2–5 working days, depending on your location.

Q: What are the delivery charges?
A: Delivery charges are Rs. 200, but we offer free shipping on orders over Rs. 3,000.

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✅ Product Authenticity & Quality

Q: Are your BioAqua products original?
A: Absolutely. We only sell 100% original BioAqua cosmetics, sourced directly from authorized suppliers.

Q: Are BioAqua products safe for sensitive skin?
A: BioAqua products are formulated to be gentle and are generally safe for all skin types. However, we recommend doing a patch test before full use.

Q: Do your products have expiry dates?
A: Yes, all our products come with clearly marked manufacturing and expiry dates.

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🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns for damaged, defective, or wrong items delivered. Please report any issues within 48 hours of receiving your order.

Q: How do I request a return or exchange?
A: Contact us via WhatsApp or email with your order number and a photo of the issue. We’ll guide you through the return process.

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👤 Account & Support

Q: Do I need an account to order?
A: No, you can check out as a guest. But creating an account allows you to track orders, save favorites, and receive exclusive offers.

Q: How can I contact customer service?
A: You can reach us via:
📱 WhatsApp: +92-339 0085832
📧 Email: bioaqua122@gmail.com
Or visit our Contact Us page.

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💬 Still have a question?

We're happy to help! Just send us a message or chat with us directly on our website.

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