Refund Policy

Refund & Return Policy

At BioAquaPK.com, customer satisfaction is our top priority. We ensure that every product is carefully packed and checked before dispatch. However, if you are not completely satisfied with your purchase, we're here to help.

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🔄 Return Eligibility

Due to the nature of cosmetic products, we only accept returns or exchanges under the following conditions:

• You received a damaged, defective, or incorrect item

• You report the issue within 48 hours of receiving your order

• The item is unused, unopened, and in its original packaging

Unfortunately, we cannot accept returns for:

• Opened, used, or unsealed items (for hygiene reasons)

• Change of mind or dislike of product after use

• Sale, clearance, or promotional items

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💰 Refunds

If your return is approved, you may choose one of the following options:

• A full refund (excluding shipping charges) to your original payment method or bank account

• A replacement of the same product

• A store credit or coupon code for future purchases

Refunds are processed within 7 business days after we receive and inspect the returned item.

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🚚 Return Process

1. Contact Us within 48 hours of delivery via:

   • 📧 Email: bioaqua122@gmail.com

   • 📱 WhatsApp: +92-339-0085832

   • Include your order number, clear photos of the product, and reason for return.

2. Once approved, we’ll share the return instructions.

3. Ship the product back to us using a reliable courier (return shipping cost is the buyer’s responsibility unless the fault is ours).

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❗ Important Notes

• We reserve the right to refuse a return or refund if the item does not meet our return policy conditions.

• If the product is damaged in transit due to poor return packaging, we may deny the refund.

• Always keep your courier receipt until the return is processed.

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📞 Need Help?

If you have any questions about your return or refund status, feel free to contact our support team:

📧 bioaqua112@gmail.com
📱 +92-339 0085832

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BioAquaPK.com – Quality Products, Trusted Service.